About Me

Support Engineer | Network Administrator

Executive Summary

I’m an experienced IT Support Engineer skilled in resolving hardware, software, and network issues across Windows, macOS, Android, and iOS devices. Proficient in Microsoft 365 administration, Active Directory, and Unified Endpoint Management (Hexnode UEM), including user setup, password and MFA resets, and license management. Hands-on with FortiGate firewalls, Cisco routers and switches, HPE/Aruba devices, and key protocols such as TCP/IP, VLAN, OSPF, and EIGRP.

Experienced in remote troubleshooting, ticketing systems, device compliance, network configuration, and IT documentation. I take pride in delivering reliable support, maintaining secure infrastructures, and helping teams operate efficiently. I’m now looking for IT Support or Networking roles where I can continue to learn, contribute, and help teams succeed.

Skills

Technical Skills

Unified Endpoint Management Mobile Device Management Microsoft 365 Administration Troubleshooting Technical Support Software Support Customer Service Remote Desktop Support IT Documentation Network Troubleshooting Routing and Switching Ticketing Management Web Designing

Software Skills

Office 365 Adobe Collection Video Conferencing Operating Systems (Win/Mac/Android/iOS) Remote Desktop Tools IT Service Management (Ticketing) Programming IDEs Network Simulation Tools

Professional Skills

Problem Solving Teamwork Time Management Adaptability